Customer Service Training In Albany Creek
Customer service isn’t a department. It’s a philosophy to be embraced by every employee.
Exceptional customer service is a crucial element for any business, continually improving abilities to achieve peak levels of performance and sales success.
Most successful companies and businesses take customer service very seriously.
This program provides tools and skills to create memorable service experiences leading to customer loyalty and productive customer centric organisations.
- Ask key staff what they already do to provide good customer service.
- Communicate more assertively and effectively
- Easier management of staff and customer problems due to improved management skills and enhanced satisfaction of staff and clients
- Establishing customer needs and responding to requests
- Internal vs. External customers
- Practical exercises in pairs and trios with group conversation
- Review customer satisfaction with service delivery using verifiable information while maintaining reporting processes to compare changes in client satisfaction
- Taking a “Can Do” attitude and follow-through with action
- What makes customers stay, and the reasons they leave
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our focus is on you, and we will provide a customer service training workshop that’s exactly what your company needs.
The more you know about your customers the more empowered your staff will be and the better results you’ll get from training.
We can customise the program so it’s contextualised to suit you and your office requirements.
Customer Service Training sessions available in Albany Creek if you’re a business searching for a customised training session. Workshops available in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide.