Customer Service Training Ajana

Ajana Local Customised Customer Service Training

As the first line of contact with clients, service agents can affect customer perceptions and ensure their loyalty and satisfaction.
Fantastic customer service is vital for all businesses, large or small. It may have a direct effect on customer loyalty and where prospective customers decide to invest their money.
Most successful businesses and businesses take customer support very seriously.
This customer support class provides participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards your customers have come to expect.

The Outline:

  • Anticipating customer needs before they become an issue
  • Communication Skills
  • Delight the customer by going beyond customer satisfaction
  • How to get assistance from supervisors, coworkers, and staff
  • How to see your business through the eyes of the client
  • Nature of customer service – the facts and the myths
  • Relationship triangle trust and loyalty
  • Time management techniques
  • Ways to make a winning first impression

About This Customer Service Training Session

All of our programs can be customized to meet your precise needs.
Learn the fundamentals of customer service, with ideas on the best way best to provide excellent customer service to boost your bottom line.
The customer service training is either a complete or half-day customer support workshop focussed on the crucial role individuals play in building customer loyalty and creating positive service experiences.
We can customise the program so it’s contextualised to suit you and your workplace requirements.

Contact us now to find out more on conducting a Customer Service Training in Ajana.