Customised Customer Service Training For Airlie Beach Area
Customer service isn’t a department. It is a philosophy to be adopted by each employee.
Fantastic customer service is vital for all businesses, big or small. It may have a direct effect on customer loyalty and where prospective customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
In this program, the student will learn about customer support and its relation to the international market, the meaning of ‘good service’, and what the client expects.
This course covers essential topics in providing quality customer service.
- Anticipating customer needs before they become a problem
- Cost of a Dissatisfied Client
- Easier management of staff and customer issues due to increased satisfaction of staff and clients
- How to identify and address the needs of your clients
- How to keep from getting upset and unraveled
- Make decisions to overcome problems and adapt customer services
- Responding to customer complaints
- Know who your customers are, what they want and what they expect
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our Customer Service class will participate, instruct and equip your staff members with the skills required for often difficult customer support based roles.
This course session includes an engaging blend of lecture, group interaction, and role-playing to enhance retention of their training.
We can customise the program so it is contextualised to suit you and your workplace requirements.
Contact us today for a customised quote for your Airlie Beach business.