Customised Customer Service Training For Agery Area
Clients are any organisation’s finest assets.
Fantastic customer service is an essential part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
Our extensive customer service training classes are designed to help your employees respond to clients’ needs.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building in addition to individuals who confront the customer on a daily basis.
- 12 poor listening habits and how to avoid them
- Complaint handling practice sessions with feedback, group review
- Demonstration, facilitated group review, pairs exercise with group review
- Set a customer complaint policy.
- The Way to provide customer service over the telephone
- Personal presentation tips
- Recognise what employees are looking for to be truly engaged.
- The Value and Belief of Customer Care
- What customer service is
About This Customer Service Training Session
All of our programs can be customized to meet your specific needs.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per course.
This course session contains an engaging combination of lecture, group interaction, and role-playing to enhance retention of the training. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!
To find out more on this Agery Customer Service Training session contact us.