Acacia Plateau Local Customised Customer Service Training
Delivering first-class service is a successful strategy for everyone.
Fantastic customer service is critical for all businesses, large or small. It may have a direct effect on customer loyalty and where prospective customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
Our extensive customer service training courses are designed to help your employees react to clients’ needs.
This 1-day customer service training class introduces entry-level customer service agents to the fundamental principles and techniques required to deliver excellent service.
- Attitudinal Issues
- Communicate effectively with your customers via email, telephone, and in person.
- Effective techniques for building customer loyalty
- Have standard ways to resolve common customer Issues
- Identify ways to establish links between excellence in customer support and your business practices and policies.
- Manage stressful situations with clients face-to-face and over the telephone
- Recognize that service delivery is an individual response value
- The 3 Principles of superior customer support
- What your clients, want, need and expect
About This Customer Service Training Session
Completing this course can help you understand why businesses need excellent customer care.
Participants will learn key concepts and participate in facilitated discussions and exercises that will personalize the customer support content to their precise roles and responsibilities in the business.
This system provides your company with the tools to finish onsite, face-to-face training for any number of employees.
We’ll provide you valuable know-how on a broad range of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your business excel.
If you want to book a session for your group in Acacia Plateau please let us know.