Acacia Creek Local Customised Customer Service Training
Customer expectations are on an all-time high. In spite of continual insights, many client requirements are still not fulfilled. This is a clear indication that training has to be more stringent.
Feedback from workshop participants informs us that they can immediately use their new skills to their workplace the following day.
In today’s increasingly competitive markets, providing exceptional customer service is increasingly important to differentiate you and your opponents.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated.
- Active listening including taking notes
- Dealing with customers in person
- Develop more confidence and ability as a problem-solver
- Handling work based client requests
- How to speak concisely and make every word count
- Listened efficiently, asked questions and summarised to respond fully to a client request
- Recognize the value of providing excellent service to both external and internal customers
- Understand how the service-profit chain affects your organisation.
- Why you lose customers
About This Customer Service Training Session
Each workshop presents techniques for handling challenging customers and scenarios and also offers opportunities to apply new skills to support interactions.
Participants will learn to “wow” customers and build strong customer support teams.
The design of short modules which can be delivered by team leaders to equip their people with the skills and knowledge to deliver the experience.
You will learn ways to attract, connect with and keep customers in a competitive marketplace, including how to turn complaints into opportunities.
Customised Customer Service Training for Acacia Creek teams.