Customer Service Training For Aberfoyle Park Area
Customer experience training is crucial for any organization that works with customers or clients.
If you’re searching to offer exceptional, outstanding service then this program is ideal for all staff who deal with external and internal customers. In order to stick out in today’s business environment, an individual cannot hope to get by just meeting customer expectations.
This Program Introduces the fundamental concepts of customer service and dives into effective customer service methods and practices.
- Actively listen to a customer with a complaint
- Communicate more assertively and effectively
- Delight the customer by going beyond customer satisfaction
- Factors of voice which add and detract from the message and picture being portrayed
- Identified ways they could add value to client relationships and exceed expectations
- Personal presentation tips
- Respond to and report on client feedback and complaints
- Understand each customer is worth the sum total of all transactions over time
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Participants will learn key concepts and take part in facilitated exercises and discussions that will personalize the customer service content to their precise functions and responsibilities in the organization.
To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.
To find out more on this Aberfoyle Park Client Service Training session contact us.