Aberfeldy Customised Customer Service Training
Searching for customer service training courses?
Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
Learn the principles of customer service, with ideas on how to provide excellent customer service to improve your bottom line.
This system provides managers with the tools to build a customer centric organisation utilizing the most current customer service strategies for sustaining and building a culture of service excellence.
- Body language skills
- Customer contact points and Understanding of the customer journey
- Delight the customer by going beyond customer satisfaction
- How to apply the Worldwide Customer Service Standards of best practice
- Internal vs. External customers
- Understand How to Influence the Attitude of Your Customers
- Satisfying the customer’s basic needs
- Ideas for providing customer service over the phone
- Why the choices you make with each client contact are so important
About This Customer Service Training Session
As you discuss the many skills and techniques, you may draw from your own personal and diverse experiences to discuss elements of reward and challenge. Consider this course as a re-energizing time to construct and expand from where you are now.
Our Customer Service course will participate, instruct and equip your team members with the skills required for frequently tough customer support based roles. Professional, certified instructors with extensive experience in the service industry teach the classes.
You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Local Aberfeldy Customer Service Training available for teams.