Customised Customer Service Training For Aberdare Area
Complex customer service roles are in demand across a complete spectrum of industries and offices, including banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter support.
Fantastic customer service is an integral part of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support functions to build, maintain, and increase a loyal customer base.
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants an opportunity to put these skills into practice.
- Evaluate customer needs and provide constructive advice to promote the improvement of customer service delivery
- Consequences of poor service
- Delivering bad news to customers in a professional way
- How to build good will
- Include a staff training program and review staff performance frequently.
- Practical tips for handling dangerous anger
- Reduce client turnover for long-term benefits and success
- Understand each customer is worth the sum total of all trades over time
- What does good service look like and feel like?
About This Customer Service Training Session
As you discuss the various skills and techniques, you may draw from your own personal and varied experiences to share elements of challenge and reward. Consider this class as a re-energizing time to construct and expand from where you are now.
Learn the principles of customer service, with ideas on how to provide excellent customer support to improve your bottom line.
The customer service training is either a full or half-day customer service workshop focussed on the crucial role people play in building customer loyalty and creating positive service experiences.
We’ll provide you invaluable know-how on a broad assortment of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your business excel.
If you want to book a session for your team in Aberdare please let us know.