Customer Service Training Abbey

Customer Service Training For Abbey Area

Clients are any organisation’s best assets.
Do you understand customer needs and problems and want to offer advice to staff members?
Providing exceptional customer service starts with knowing who your customers are and establishing a client focus to satisfy their needs.
See the skills necessary to provide excellent customer service to internal and external clients.

The Outline:

  • Appreciate how their individual effort counts towards the success of the organisation
  • Communication Skills
  • Easier management of staff and customer issues due to enhanced management skills and enhanced satisfaction of employees and customers
  • How to avoid making a bad phone impression
  • How to speak concisely and make every word count
  • Nature of communication – what it is and why it goes wrong
  • Realize that service delivery is an individual response value
  • The advantages and disadvantages of electronic communication
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer support tools mentioned above.
Please contact us about specific content and customisation.
This customer service class is suitable for anybody who has responsibility for serving internal or external clients.
We can adapted to your specific requirements and the examples used can be quite specific to your organisation.

For more information on this Abbey Customer Service Training session contact us.