Critical Elements of Customer Service

Professional Training. Short Courses and Courses. Australia Wide.

Critical Elements of Customer Service

What are Critical Elements of Customer Service? Have you ever wondered why many organisations fail when it comes to providing even the basic customer service they should? If you have a team who need to provide a standard in Customer Service then this session is perfect. We not only provide techniques and skills within this session, we are also able to provide additional information on the standard you require for the team. This Customer Service Session named “Critical Elements” is a great session to learn about the critical requirements to provide customer service setting a standard to follow.

Request A Quote OR Get Information on this Course

In House

Public Short Course



Objectives for the Critical Elements of Customer Service Training

This session will help you teach participants how to:

  • Recognize that service delivery is an individual response value
  • Understand how an individual’s behavior impacts the behavior of others
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Make customer service a team approach
  • More training modules available if you need custom team training

Critical Elements Client Service Training Summary

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? If you responded yes to any of the above questions, this training session will be of benefit to you. As we develop the material in this interactive session we provide advice throughout on your specific industry and business needs.

This session can be customized to suit. We’re also available to add modules from any of our training sessions which will then benefit you in creating a unique training session. Would you like to know more about Paramount Training & Development’s Guarantee? We provide the IMPACT system which enables you to know exactly what type of training to expect.

Contact us now for any training requirements or needs. Our team are available to help and can provide sample material for you to view. We also can put together a full workbook for you to view the content before conducting the training. So you know what to expect and to guarantee you’re 100% satisfied. Customized training for companies and workshops in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, Adelaide.

Testimonials(What Our Clients Say About Our Courses)

  • The team at Paramount Training & Development gave our practice some great and simple marketing ideas to increase our exposure to the public, easy to implement and effective. Particularly good advice on increasing our online presence!

    Dr Sean Tan
  • A great session as we were able to solve real issues with real solutions.

    Leija Vegar Holden
  • The trainers were very engaging and managed to keep the group focused throughout the session, we all really enjoyed the training… Thank you for giving us the privilege and opportunity to be trained by such inspirational instructors.

    St John Ambulance Western Australia

Instructor Led

We provide an online instructor led session to enable you to learn with the assistance of a professional trainer. The session can be booked for a time convenient to you. Click here for more information and to make your booking. Cost $495

Book Now

Online Self Paced

We provide this session also as a self paced online training session. The cost of this session is $69. If you would like a professional certificate of completion posted to you the cost of the session will be $89 Click the button to book and receive your login details immediately.

Book Now

error: Content is protected !!