Basic Communication and Phone Skills
Basic Advice for Communication on the Telephone
In case you’ve noted that the primary focus is on communication and in this module, especially, I want to concentrate on phone communication I will be talking in this module on basic phone skills. But before I begin like I always used to do earlier, I will begin with a quick recap of what I did in the last lecture in the preceding lecture. I a lot of focus to active listening. I once more recollected your knowledge on the importance of active listening. I highlight the fact that successful professional and personal relationships rely much on listening. You require active listening to gaining knowledge and knowledge is power, and just with the sort of power that knowledge can provide you you can get anything you want in your life.
Active listening contributes to your job effectiveness. It will determine whether you’re indispensable irreplaceable and it can enable you to keep and go high on your work. It will enable you to boost your productivity, both in a creative personal level, also at a material level in the business or job wherever you’re contributing to it, can enable you to build your persuasive in addition to negotiation skills, which are two major areas of communication. In addition to soft skills in the next part of the lecture, we concentrate more on the barriers to active listening while speaking about obstacles, I stated that we could have two types of barriers. One is the physical barriers that are in reality caused by the environment, such as difficulty in acoustics disturbance from outside. If it’s raining heavily, there’s thunder outside and then lot of disturbance outside. You may be finding it tough to pay your focus from the classroom, so that amounts to physical obstacles. But I said that those things can be lessened if he create technological alterations or if he closed the door and make it airtight.
We have the ability to follow things correctly, but the issues are with respect to people related barriers that could be broken into the physiological and psychological aspect. Physiological ones are those that affect your entire body, such as headache or fever, or some other stomach pain or any type of illness. That will change your mood or the area is too hot or too cold, which could also affect your mood and mindset. The other element, which is every bit as important and if not it’s more significant, is the emotional aspect. The thing that works in mind, including your love or hate for the man who’s giving your conversation, suggests your type of bias against the individual. So these things can work against as obstacles concerning active listening, I discussed later in detail about certain other areas of active listening, such as insufficient language based partial, listening, disinterestedness or lack of interest in the topic, I highlighted the fact that, even in the event you don’t like the man who’s giving your conversation or giving your lecture or is involved in a dialogue, show at least interest in the topic. The topic that the individual is talking about, prejudging is just another bad habit and which is a deterrent concerning active. Listening be open, the mind ought to be open once you’re listening to somebody love or despise for the speaker, the two ways will be home. Total love for the speaker will force you to form positive bias. Hatred will completely allow you to cut off from whatever topics that are being discussed.
Diffidence that’s feeling really weak inside will also influence your active listening, as you don’t wish to clarify any doubts and you also always feel that your from let us say in the moderate or until the moderate or Marathi medium, and you believe that your language proficiency is so feeble, you won’t have the ability to listen to the individual in English or you believe your technical vocabulary is so feeble when remaining people are so smart and you won’t be able to follow that. So that’s your diffidence, which you want to overcome by substituting that with confidence over excitement. That’s stopping the speaker afterward in there, as you’re more enthusiastic in understanding things and you feel you are aware of it and then you try to block the speaker. Even if the speaker knows it, but the speaker is little slow in providing you the idea. So, combined with this is intolerance or impatience, and that means you’re impatient to allow the speaker conclude the conversation you jump and then you attempt to fill in the blanks that the speaker is sleeving.
Deep-Rooted beliefs is the past, but not the least obstacle I was discussing in regard to barriers to active listening, so our own convictions, our own beliefs, will produce our own mindset and we’ll be either opting to get a cognitive, dissonance or assonance.
Dissonance. Is the disharmony we produce with the speaker concerning the ideas the speaker is trying to give us? We attempt to fight, we attempt to negotiate, we always attempt to reject it, and then we attempt to humiliate assonance is our likeness for the speaker. That’s developed since, again with respect to our beliefs and then value systems, optimistic bias could be harmful. Now, having talked about this in this module, let us focus on phone communication and then some basic skills. You will need to learn about communicating using a phone the majority of the times.
Telephone is one of those devices that are used for communication, or rather, which can be misused for communicating, or I want to say that it is one device that we abuse, take it for granted. However, if the device was invented by Alexander Graham Bell for the first time and then when he made a call to the then president of america, so the president distant by saying that perhaps this gadget is interesting. No doubt. However, I really don’t know who will use this, so the thought then was it was thought that lots of people won’t use it, but you know it’s today not just used, but it’s abused, abused and then it’s become a part and parcel of our life today.
Why is that significant in terms of soft skills and character development? It’s important when it comes to developing your character, because, knowing how that you use phone, understanding how and when you’re using a phone will even tell us exactly what sort of person you are now. I only want to ask you a few probing questions and then you think about these questions and then you reflect on them and then you identify who you are when you’re using the telephone. How can you behave now? Let’s begin with first set of queries. Why do you call someone on telephone think about such questions? Why do you call a person on telephone? What is it that’s making you call? Someone on telephone folks tell me that they call someone on telephone when they feel bored they are just exhausted, and then they need to speak to somebody nobody’s around so merely to pass time. They call someone they simply chat communications.
One primary purpose itself would be to just to share thoughts merely to enjoy the sheer pleasure of communicating with somebody. Perhaps you feel better people also use mobile phone for fascination. So you find out, why do you use this? Can you use it only for curiosity like find out what somebody is doing sometimes out of curiosity concerning helping the individual or even concerning harming the person? If you’re getting ready for a competitive examination, so you are, thorough or there’s an exam you are very thorough. So you would like to spoil your friend who’s preparing for that. You call and then give undesirable information create interest so the individual becomes diverted from that or you really call and then share some important information. So out of curiosity, too, you call someone you call someone on phone just because of your insecurities your basic insecurities. Both sides, by way of instance, people that are so close between friends between fans between couples, okay, people become nagging, so we we state nagging housewife, but we also have the counter suspicious husband, so the two of them use often by calling another person merely to check merely to verify, where’s the individual? What’s he doing? Is he or she making call verifying and validating so once on safety? The other individual is imposing it on another one, then you see what sort of relationship you’ll have the ability to maintain using this apparatus.
Passing information is just another reason why you call someone it may be good information it might be, or it might be simple info, fine, giving some telephone number so giving some information about a job sharing any information about an advertisement which has come and so forth. So passing advice also, you call somebody, you also come call somebody for sharing good information. Alright, this is one important thing which you call a man and then you discuss it. You also inform people about events appointments. So you call somebody and you tell that. Oh, this will begin on this day currently. Don’t miss it. So you remind someone up about an appointment about a meeting. In addition you call someone on telephone to give bad news and in another one we will only see how you can do so, but right now I just want you to consider these ones. Why do you call someone on telephone occasionally to give bad information? Sometimes it’s just for discussing ideas, you study together, you study together or it is just like your friends and then you continue sharing ideas. You talk about that and then you speak for quite a long time. Sometimes you call someone only for the office regular business matter, telling someone where the document is kept, telling someone to bring the document telling someone to download something the regular things you just call somebody. Sometimes you use the phone to call for support.